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Professional claims management resulting in increased revenues.

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1.7 MIL €
Revenue recovered
UP TO 367 %
Increase in payout
10000+
Claims handled
15 YEARS
Of claims management experience
859K €
Payouts to customers
Up to 367%
Payouts increased by
10,000+
Adjusted damages
15 YEARS
Experience in dealing with damage

Competitive advantage and revenue growth

The major insurance broker companies know that professional claims management is first and foremost an advantage.

Ask Yourself why a person or a company should be insured by a broker who does not provide professional claims handling when another broker does.

When managing claims, we work with both broker companies and individuals. And we clearly see that clients who have received increased benefits feel more valued by their brokers and are therefore more likely to recommend them to others.
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Client service on behalf of Your company

Claims Management's team of experts can become Your personal claims management department.

We will manage claims on behalf of Your company. We'll answer calls and respond to emails as Your employees. We'll use the claims management platform of Your choice or one we offer. Nevertheless, Your clients will be able to reach us 24/7.

We do the work, and You get the results, positive feedback, and recommendations.
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We provide additional services to your customers

With Claims Management, you can offer your clients a broad portfolio of extra services:

Recovery of debts: we will help your clients recover all types of debts worldwide.

Replacement car:  while your client's car is being repaired, we will provide them with a replacement.

Roadside assistance in Lithuania and abroad: our partners both in Lithuania and foreign countries (within the EU) will provide emergency roadside assistance to your customers.

Independent assessment: our independent claims assessors will carry out an independent assessment of the damage or property if required.

Legal services: our legal team will provide a wide range of legal consultancy services to your clients on a variety of issues.
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“Professionals in their field. Everything is great, on time and place. We are pleased with the cooperation, so we recommend it to others”

Evaldas Butrimavičius
UAB State Express Europe Commercial Director

“The results achieved exceeded expectations! The experts work without reproach and the process itself was extremely smooth”

Ramūnas Komisaraitis
UAB Kautra Deputy Head of Traffic Service

“We are very pleased with the results! We clearly see the benefits and the value created for the company through increased benefits. A big plus is that experts communicate with drivers via “viber” and there is no need to additionally forward information.”

Julius Mockus
Head of Transport Managers Department of UAB Norlida

Customer Testimonials

How does the cooperation between us and insurance companies work?

1.
We agree on the terms of cooperation
2.
We agree on the means of communication
3.
We agree on a system for inventory of damage cases
4.
In the event of damage, we manage the damage of your customers on your behalf
5.
We carry out the administration of the case
6.
We review the results of the final administration of the case
Negotiating the terms of cooperation
The Claims Management team can take over the whole claims process or just part of the work as required. For example, only problematic and highly complex claims or only transport company claims.
Agreeing on communication tools
Once the contract is signed, we choose and agree on the means of communication. We can work using Your designated email or phone number, as well as our own communication methods.
Agreeing on a claims case inventory system
We'll give You and Your clients the ability to see all claims in the current period. You will see the entire claims management procedure, from the registration of the accident to the notification of the insurance decision.
When a claim occurs, Your clients contact us, or more specifically, Your claims management department
You will refer Your clients who are dealing with claims to Your claims management department. We will take over the entire claims management process and represent both You and Your client's interests.
Managing the case
The client will be able to consult the same claims expert for the entire case management period. We will take care of communication with the insurance company or other relevant parties.
We review the results of the final administration of the case
Reviewing the results of the final case management
Frequently Asked Questions
To save you time, we answer the most frequently asked questions of our customers below. If you have a question that you cannot find the answer to, please contact us by phone, e-mail or by leaving a request in the form “Contact”.
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Iki šiol savo klientams žalų neadministravome. Kodėl mums ši paslauga turėtų būti aktuali?
Kaip veiks Jūsų ir brokerio bendradarbiavimas?
Ar administruojate visų produktų žalas?
Kokias žalas tvarkote?
Until now, we have not managed claims for our clients. Why should this service be relevant for us?
Most major insurance brokerage companies already provide claims administration services. By delaying, you risk losing the competitive advantage to companies that already provide this service.
How will the cooperation between you and the broker work?
If necessary, we will take over all claims and related issues of your customers. We will be able to communicate with customers both by phone and email. All damage cases will be easily accessible in our system, which will allow you to see claims of your customers at the current time.
Do you manage all kinds of claims?
Yes, we administer CASCO, MTPL, CMR, health claims, corporate property claims, population property claims and all other product claims.
What kind of claims do you handle?
Transport claims (MTPL and CASCO), cargo claims, driver health claims, property and warehouse claims. We work with all types of damage and do not divide them into large or small, easy or difficult.
More questions
Žalas administruojame patys. Ką galite padaryti geriau nei mūsų darbuotojai?
Kokia yra „Claims management“ paslaugų kaina?
Kodėl žalų administravimui turėtume rinktis „Claims management“ paslaugas?
We manage claims ourselves. What can you do better than our employees?
Our team consists of long-time insurance claims experts, lawyers and independent assessors. Therefore, the first thing to do is to compare the competencies, efficiency and results of the teams. Then assess whether it is more beneficial to have a hired employee or to outsource your services.
What is the cost of Claims management services?
We apply a separate pricing for each client according to the amount of claims. Therefore, it does not matter if you are dealing with 5 or 50 claims in a month, we will find the most effective solution for you.
Why should we choose Claims management services for claims management?
We want to emphasise that by working with Claims management you will broadly expand the range of your services, as we also provide debt collection, legal advice and representation and emergency roadside assistance services throughout Europe. In addition, all issues that concern you will be solved in one place, and we will communicate with you at all times and answer all your questions as you will be assigned a damage expert who will be available 24 hours a day, 7 days a week. Our system is designed for an efficient, convenient and fast damage management process.
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Get in touch

Email zalos@claimsmanagement.lt
Mob. no. +370 (614) 64 622
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